Support and Service Engineer, Lofoten

To our head office in Leknes, Lofoten we are searching for a Support and Service Engineer.

Tasks:

  • Handling technical enquiries, problem diagnostics, communication and feedback from our customers
  • Coordinate with own development department and sub suppliers to resolve issues that may affect the performance of the products and to ensure that corrective/preventative measures are taken to prevent issue re-occurrence.
  • Plan and participate in the supply of software and parts for repair and replacement.
  • Software testing and planning of such
  • Maintain the Customer Relations System and monitor customer satisfaction.
  • Produce and distribute technical information where appropriate.
  • Perform demonstrations of the products where necessary.
  • Conduct visits to provide support at customer sites for installations, training, fault diagnosis and service provision.
  • Maintenance of ISO and Health and Safety system in areas of responsibility.

Education and experience:

  • Relevant education and work experience

The following skills are essential:

  • Customer focused
  • Good PC skills
  • Ability to organise and prioritise work
  • Comfortable with handling of unexpected problems that arise and able to act on own initiative
  • Must be able to communicate on different levels, both verbally and in writing, using Norwegian and English language
  • Being comfortable with world-wide travel activity
  • Good interpersonal skills.

We would prefer that you also:

  • Have some knowledge of software programming and HW/SW integrations
  • Have knowledge and interest in maritime operations

Questions to: Sigve Olsen, Managing Director, +4748155003

Closing date for application: 18/10-14